Terms & Conditions

Clients/Patients

Note: These are the terms and conditions for clients. For the terms and conditions of referring health care entities, counselors, clinics, treatment centers, and/or medical prescribers, please proceed to https://totalpsychcare.com/Therapist/TermsProvider

1. The Terms and Conditions

   • The following are the Terms and Conditions (the "Agreement") for the access and use of any person ("User", "Client" “Patient” or "you") in an online platform through which professional listing, counseling, consulting, professional advice and any other information are provided (collectively the "Platform"). The Platform may be provided, be accessible or be available via multiple websites, devices, platforms and other means, whether owned and/or operated by us or by third parties, including, without limitation, the website Totalpsychcare.com.
   • Without derogating from the above, the Platform may be used among other things to facilitate (a). Selection of a licensed professional who delivers mental health services or medical prescription services; solicit personal advice and information delivered specifically to you; and (b) general information and content which is publicly available and not transmitted to you personally (c).
   • By entering or using the Platform, or by clicking a button or a box indicating that you have read and agree to the terms of use, you are entering into this Agreement. You should read this Agreement carefully before starting to use the Platform. If you do not agree to be bound to any term of this Agreement, you must not sign up to the Platform, you must stop making any use of the Platform and you should not access the Platform.
   • When the terms "we", "us", "our" or similar are used in this Agreement, they refer to any company, in this case, Therapractic Management Systems, which owns and operates the Platform (the "Company"), its affiliated companies and the shareholders, directors, officers, employees, consultants, contractors, subcontractors, agents, advisors, assignees and successors of the aforementioned companies.

2. The Counselors, Prescription Providers and Their Services

   • The Platform enables you to communicate with a licensed prescription provider, counselor, consultant, practitioner, professional, expert, coach, advisor or any other person (collectively "Counselor or Prescription Provider") for the purpose of getting a licensed provider, medication management, counseling, information, advice or any other input, benefit or service (collectively "Counselor and Prescription Prescriber"). In some cases, you may receive services from a Counselor or Prescription Provider who is not licensed but they shall be formally supervised by someone who is licensed. Listing profiles of those who are not licensed shall clearly indicate their non-licensed status and indicate who they are supervised by with the supervisees credentials, including licensure board. We are not responsible for the acts or omissions of those who misstate their professional credentials.
   • The Counselors or Prescription Providers are neither our employees nor agents nor representatives. Furthermore, we assume no responsibility for any act, omission or doing of any Counselor, Prescription Provider or anyone else describing themself as a Counselor or Prescription Provider.
   • We make no representation or warranty at all as to the willingness or ability of a Counselor or Prescription Provider to consult, give advice or prescribe.
   • We make no representation or warranty at all as to whether you will find the counselor services or medical prescriptions relevant, useful, correct, satisfactory or suitable to your needs.
   • In certain circumstances, we may recommend a Counselor or Medical Prescriber to you, some of which may be receiving services such as electronic health records or practice management from us. We will refer to professionals receiving these services and will also refer to Counselors or Medical Prescribers who are not receiving these services as well. We do not control or monitor the quality of the counselor services or prescriptions rendered and we do not determine whether any Counselor or Prescription Provider is qualified to provide any specific service as well as whether a Counselor or Medical prescriber is categorized correctly or matched correctly to you.
   • We do not represent to validate, and do not guarantee the verification of, the skills, degrees, qualifications, licensure, certification, credentials, competence or background of any Counselors or Prescription Providers. This means it is possible that Counselor or Medical Prescriber could make fraudulent claims about their background, training, and licensure status. It is the sole responsibility of the client to conduct independent verification regarding the qualifications of any Counselor or Medical Prescriber (whether through the Platform or not) and we strongly recommend that you will conduct this verification prior to communicating with any Counselor through the Platform and on a continuous basis as you use the Platform.
   • Your relationship relating to the Counselor or Medical Prescriber is strictly with the Counselor or Medical Prescriber. We are not involved in any way with the actual substance of that relationship or any part of the Counselor (whether provided through the Platform or not). We do not validate or deliver in any of the Counselor or Medical prescriber professional/clinical services.
   • This platform is not designed to take payments and thus all payments should be made to the Counselor or Medical prescriber. We will not be deemed as the Counselor or Medical prescriber regardless of payment. Furthermore, the use of the Platform is free to you.

3. Use of the Platform

   • You agree, confirm and acknowledge that although the Counselor or Medical Prescriber may provide the services through the Platform, we cannot assess whether the use of the services through the Platform is right and suitable for your needs. As operators of the Platform, our role is to facilitate the communication between you and the Counselor. It is up to you to consider and decide whether these services are appropriate for you or not.
   • In some circumstances, you may use e-mail provided by this site or use a link connecting you with a telehealth service, not in any way related or associated with us, to engage in services. You agree, confirm and understand that when you use a link to obtain telehealth services, you are no longer using Totalpsychcare and thus we are not responsible for any activities occurring beyond this site. You agree, confirm and acknowledge that you are aware of the fact that the Counselor or Medical Prescriber Services, provided by e-mail or telehealth, are not a complete substitute for a face-to-face examination and/or session by a licensed qualified professional. You should never rely on or make health or well-being decisions which are primarily based on information provided as part of the Counselor or Medical Prescriber Services. Furthermore, we strongly recommend that you will consider seeking advice by having an in-person appointment with a licensed and qualified professional. Never disregard, avoid, or delay in obtaining medical advice from your doctor or other qualified healthcare counselor, by face-to-face appointment, because of information or advice you received through the Platform.
   • TOTALPSYCHCARE IS NOT INTENDED FOR DIAGNOSIS, INCLUDING INFORMATION REGARDING WHICH MEDICATIONS OR TREATMENT THAT MAY BE APPROPRIATE FOR YOU, AND YOU SHOULD DISREGARD ANY SUCH ADVICE IF DELIVERED THROUGH THE PLATFORM.
   • IF YOU ARE CONSIDERING SUICIDE OR IF YOU ARE THINKING ABOUT TAKING ACTIONS THAT MAY CAUSE HARM TO YOU OR TO OTHERS, OR IF YOU FEEL THAT OR ANY OTHER PERSON MAY BE IN ANY DANGER, OR IF YOU HAVE A MEDICAL EMERGENCY, YOU MUST IMMEDIATELY CALL THE EMERGENCY SERVICE NUMBER (911 IN THE US) AND NOTIFY THE RELEVANT AUTHORITIES. YOU ACKNOWLEDGE, CONFIRM AND AGREE THAT THE PLATFORM IS NOT DESIGNED FOR USE IN ANY OF THE AFOREMENTIONED CASES AND THAT YOU MUST NOT USE THE PLATFORM IN ANY OF THE AFOREMENTIONED CASES.
   • The Platform may contain other content, products or services which are offered or provided by third parties ("Third Party Content"), links to Third Party Content (including but not limited to links to other websites), telehealth services, or advertisements which are related to Third Party Content. You confirm and acknowledge that we have no responsibility over any such Third Party Content, including (but not limited to) any related products, practices, terms or policies, and that we will not be liable for any damage or loss caused by any Third Party Content.
   • Use of any communications outside of our encrypted messaging system are third party email services, which may or may not be secure. You agree, upon use of email functions other than the Encrypted Messaging System, to absolve The Platform of any risks or information leaks associated with unsecured services. In simple terms, please limit the information provided by email to therapists because it may not be secure. It is suggested to communicate with potential behavioral health resources by creating an account for the Encrypted Messaging System.
   • BY AGREEING TO THESE TERMS & CONDITIONS YOU ARE ALSO AGREEING TO THE TERMS OF THE PLATFORM PRIVACY POLICY FOR THIS SITE. THE PRIVACY POLICY IS INCORPORATED INTO AND DEEMED A PART OF THIS AGREEMENT. THE SAME RULES THAT APPLY REGARDING CHANGES AND REVISIONS OF THIS AGREEMENT ALSO APPLY TO CHANGES AND REVISIONS OF THE PRIVACY POLICY.

4. Further Disclaimer of Warranty

   • YOU HEREBY RELEASE US AND AGREES TO HOLD US HARMLESS FROM ANY AND ALL CAUSES OF ACTION AND CLAIMS OF ANY NATURE RESULTING FROM THE PROVIDER SERVICES OR THE PLATFORM, INCLUDING (WITHOUT LIMITATION) ANY ACT, OMISSION, OPINION, RESPONSE, ADVICE, SUGGESTION, INFORMATION AND/OR SERVICE OF ANY MENTAL HEALTH PROFESSIONAL, MEDICAL PRESCRIBER ANY OTHER PROVIDER IN A FIELD REQUIRING LICENSURE AND/OR CERTIFICATION, WHO MAY BE FOUND OR UTILIZED THROUGH THE PLATFORM.
   • YOU AGREE, CONFIRM AND ACKNOWLEDGE THAT WE DO NOT REVIEW, RECOMMEND, ENDORSE, EVALUATE OR PROVIDE ANY GUARANTEE, REPRESENTATION OR WARRANTY, AND SPECIFICALLY DISCLAIM ALL REPRESENTATION AND WARRANTIES, WITH RESPECT TO (A) ANY PROVIDER; (B) ANY INFORMATION ABOUT ANY PROVIDER INCLUDING WITHOUT LIMITATION ANY QUALIFICATIONS, EXPERTISE, CLAIMES OR BACKGROUND OF ANY PROVIDER; (C) THE PROVIDER SERVICES (WHETHER THROUGH THE PLATFORM OR NOT) INCLUDING WITHOUT LIMITATION ANY OPINION, RESPONSE, ADVICE, RECOMMENDATION, INFORMATION OR ANY OTHER CONTENT WRITTEN OR SAID BY A PROVIDER; (D) THE CONTENT AND THE SUBSTANCE WHICH ARE PART OF THE PROVIDER SERVICES; (E) ANY OTHER CONTENT OR INFORMATION POSTED ON THE PLATFORM OR THROUGH THE PLATFORM; (F) THE VALIDITY, ACCURACY, AVAILABILITY, COMPLETENESS, SAFETY, LEGALITY, SECURITY, PRIVACY, QUALITY OR APPLICABILITY OF THE PLATFORM AND THE PROVIDER SERVICES.
   • YOU AGREE, CONFIRM AND ACKNOWLEDGE THAT THE PLATFORM IS PROVIDED "AS IS" AND THEREFORE YOU WILL NOT HAVE ANY CLAIM OR DEMAND AGAINST US. THE USE OF THE PLATFORM IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT OF THE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, NON-INFRINGEMENT, SECURITY, FITNESS FOR A PARTICULAR PURPOSE OR ACCURACY.
   • ANY CONSULTATION WITH A PROVIDER VIA THE PLATFORM CANNOT AND DOES NOT REPLACE A MEETING WITH A PROFESSIONAL. YOU ARE ENCOURAGED TO VERIFY THE INFORMATION PROVIDED BY THE PROVIDERS. ANY RELIANCE ON SUCH INFORMATION IS DONE AT THE YOUR FULL AND SOLE RISK AND LIABILITY.
   • WE DO NOT ASSUME, AND WILL NOT BE LIABLE FOR: (A) THE ACCURACY OR AVAILABILITY OF THE PLATFORM OR ANY PART OF THE PLATFORM; OR (B) ANY DAMAGES, HARM OR INJURY ARISING FROM OR RELATED TO THE PLATFORM, THE PROVIDERS OR THE PROVIDER SERVICES.
   • In the event of a dispute regarding any transaction conducted via the Platform, you hereby relieve us from all manner of actions, claims or demands and from any and all losses (direct, indirect, incidental or consequential), damages, costs or expenses, including, without limitation, court costs and attorneys' fees, which you may have against one or more of the above.

5. Limitation of Liability

   • YOU AGREE, CONFIRM AND ACKNOWLEDGE THAT WE SHALL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES.
   • YOU FURTHER AGREE, CONFIRM AND ACKNOWLEDGE THAT OUR AGGREGATE LIABILITY FOR DAMAGES ARISING WITH RESPECT TO THIS AGREEMENT AND ANY AND ALL USE OF THE PLATFORM WILL NOT EXCEED THE TOTAL AMOUNT OF MONEY PAID BY YOU THROUGH THE PLATFORM IN THE 3 MONTHS PERIOD PRIOR TO THE DATE OF THE CLAIM.
   • WE EXPLICITLY DISCLAIM ANY LIABILITY WITH RESPECT TO ANY CLAIM, SUIT OR ACTION MADE BY A PROVIDER, WHETHER RELATING TO THE PROVIDER SERVICES OR NOT, IN CONNECTION WITH YOUR PAYMENT FOR THE PROVIDER SERVICES OR OTHERWISE. YOU AGREE, CONFIRM AND ACKNOWLEDGE TO INDEMNIFY, DEFEND AND HOLD US HARMLESS WITH RESPECT TO ANY SUCH CLAIM.
   • If the applicable law does not allow the limitation of liability as set forth above, the limitation will be deemed modified solely to the extent necessary to comply with applicable law.
   • This section (limitation of liability) shall survive the termination or expiration of this Agreement.

6. Your account, representations, conduct and commitments

   • You hereby confirm that you are at least 18 years old of age.
   • You hereby confirm that you are legally able to enter into a contract.
   • You hereby confirm and agree that all the information that you provided in or through the Platform, and the information that you will provide in or through the Platform in the future, is accurate, true, current and complete. Furthermore, you agree that during the term of this Agreement you will make sure to maintain and update this information so it will continue to be accurate, current and complete.
   • You agree, confirm and acknowledge that you are responsible for maintaining the confidentiality of your password and any other security information related to your account (collectively "Account Access"). We advise you to change your password frequently and to take extra care in safeguarding your password.
   • You agree to notify us immediately of any unauthorized use of your Account Access or any other concern for breach of your account security.
   • You agree, confirm and acknowledge that we will not be liable for any loss or damage that incurred as a result of someone else using your account, either with or without your consent and/or knowledge.
   • You agree, confirm and acknowledge that you are solely and fully liable and responsible for all activities that are made by using your Account Access. You further acknowledge and agree that we will hold you liable and responsible for any damage or loss incurred as a result of the use of your Account Access by any person whether authorized by you or not, and you agree to indemnify us for any such damage or loss.
   • You agree and commit not to use the account or Account Access of any other person for any reason.
   • You agree and confirm that your use of the Platform, including the Counselor Services, are for your own personal use only and that you are not using the Platform or the Counselor Services for or behalf of any other person or organization.
   • You agree and commit not to interfere with or disrupt, or attempt to interfere with or disrupt, any of our systems, services, servers, networks or infrastructure, or any of the Platform's systems, services, servers, networks or infrastructure, including without limitation obtaining unauthorized access to the aforementioned.
   • You agree and commit not to make any use of the Platform for the posting, sending or delivering of either of the following: (a) unsolicited email and/or advertisement or promotion of goods and services; (b) malicious software or code; (c) unlawful, harassing, privacy invading, abusive, threatening, vulgar, obscene, racist or potentially harmful content; (d) any content that infringes a third party right or intellectual property; (e) any content that may cause damage to a third party; (f) any content which may constitute, cause or encourage a criminal action or violate any applicable law.
   • You agree and commit not to violate any applicable local, state, national or international law, statute, ordinance, rule, regulation or ethical code in relation to your use of the Platform and your relationship with the Counselors or Medical Providers and us.
   • If you receive any file from us or from a Counselor, whether through the Platform or not, you agree to check and scan this file for any virus or malicious software prior to opening or using this file.
   • You will indemnify us, defend us, and hold us harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses (including, but not limited to, litigation and reasonable attorneys' fees and expenses) arising out of or relating to any of the following: (a) your access to or use of the Platform; (b) any actions made with your account or Account Access whether by you or by someone else; (c) your violation of any of the provisions of this Agreement; (d) non-payment for any of the services (including Counselor or Medical Provider Services) which were provided through the Platform; (e) your violation of any third party right, including ,without limitation, any intellectual property right, publicity, confidentiality, property or privacy right. This clause shall survive expiration or termination of this Agreement.

7. Modifications, Termination, Interruption and Disruptions to the Platform

   • You agree, confirm and acknowledge that we may modify, suspend, disrupt or discontinue the Platform, any part of the Platform or the use of the Platform, whether to all clients or to you specifically, at any time with or without notice to you. You agree and acknowledge that we will not be liable for any of the aforementioned actions or for any losses or damages that are caused by any of the aforementioned actions.
   • For the removal of any doubt, we may terminate or prevent your use of the Platform and any services provided by through the Platform (including but not limited to Counselor and Medical Provider Services) at our sole discretion for any reason and for any period of time.
   • The Platform depends on various factors such as software, hardware and tool, either our own or those owned and/or operated by our contractors and suppliers. We do not guarantee that the Platform will be uninterrupted or that it will be secure, consistent, timely or error-free.

8. Notices

   • We may provide notices or other communications to you regarding this agreement or any aspect of the Platform, by email to the email address that we have on record, by regular mail or by posting it online. The date of receipt shall be deemed the date on which such notice is given. Notices sent to us must be delivered by email to support@therapractic.com.

9. Important notes about our Agreement

   • This Agreement and our relationship with you shall both be interpreted solely in accordance with the laws of the State of Texas excluding any rules governing choice of laws.
   • You irrevocably agree that the exclusive venue for any action or proceeding arising out of relating to this Agreement or our relationship with you, regardless of theory, shall be the U.S. District Court for the State of Texas, or the state courts located in Lubbock County, Texas. You irrevocably consent to the personal jurisdiction of the aforementioned courts and hereby waive any objection to the exercise of jurisdiction by the aforementioned courts.
   • THIS AGREEMENT CONSTITUTES THE ENTIRE AGREEMENT BETWEEN YOU AND US. YOU CONFIRM THAT YOU HAVE NOT RELIED UPON ANY PROMISES OR REPRESENTATIONS BY US EXCEPT AS SET FORTH IN THIS AGREEMENT.
   • We may change this Agreement by posting modifications on the Platform. Unless otherwise specified by us, all modifications shall be effective upon posting. Therefore, you are encouraged to check the terms of this Agreement frequently. By using the Platform after the changes become effective, you agree to be bound by such changes to the Agreement. If you do not agree to the changes, you must terminate access to the Platform and participation in its services.
   • We may freely transfer or assign this Agreement or any of its obligations hereunder.
   • The paragraph headings in this Agreement are solely for the sake of convenience and will not be applied in the interpretation of this Agreement.
   • If any provision of this Agreement is held by a court of competent jurisdiction to be illegal, invalid, unenforceable, or otherwise contrary to law, the remaining provisions of this Agreement will remain in full force and effect.

10. Ownership Of The Site

    • All pages within this Site and any material made available for download are the property of Therapractic Management Systems, or its licensors or suppliers, as applicable. The Site is protected by United States and international copyright and trademark laws. The Contents of the Site, including without limitation the files, documents, text, photographs, images, audio, and video, and any materials accessed through or made available for use or download through this Site (“Content”) may not be copied, distributed, modified, reproduced, published or used, in whole or in part, except for purposes authorized or approved in writing by Therapractic Management Systems. You may not frame or utilize framing techniques to enclose, or deep linking to, any name, trademarks, service marks, logo, Content or other proprietary information (including; images, text, page layout, or form) of Therapractic Management Systems without our express written consent.

Last Updated: Mar 10th, 2017